Captain and the Beakfish - Artwork by Ortaire de Coupigny

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All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 Art San Gallery ensures that original artworks are shipped under Harmonized Tariff Codes 9701 (paintings, drawings, pastels) and 9703 (sculptures). Some countries do not charge import duties or VAT on these items, allowing for straightforward customs clearance without additional fees. Others may apply a reduced VAT rate for original artworks. Your purchase will be correctly classified to support a smooth delivery process.

Depending on the artwork, your order may be shipped either from France or from our gallery in Japan. For customers in the European Union (EU), shipments from France generally follow standard intra-European trade rules and may involve fewer customs formalities. Shipments from Japan, however, are treated as imports and may be subject to customs duties and VAT according to your local regulations.
To help you plan your order with confidence, the shipping origin is indicated on each product page.

Please note that additional customs duties and local taxes may still apply to international orders, depending on your country's regulations. These charges are beyond our control and are assessed directly by your local customs office. Since customs policies vary significantly from country to country, we recommend checking with your local customs authorities to confirm any applicable duties or taxes for artworks shipped under Tariff Codes 9701 and 9703.

If you have any specific information or requirements that could help with your purchase, please feel free to contact us. We are happy to assist and ensure a smooth and enjoyable buying experience!

Return requests for original artworks (one-of-a-kind pieces) must be submitted within fourteen (14) calendar days from the date of delivery. Return requests received outside of this period will unfortunately not be accepted.

The return shipment must include the original Certificate of Authenticity provided with the order. Customers are responsible for all return shipping costs.

Refunds will be issued once the returned artwork has been received and inspected to ensure it is in its original condition.

Please note that returns cannot be accepted for any artwork that has been stretched, cropped, or otherwise altered after purchase.

If you need assistance with your return or have any questions, please feel free to contact us — we are here to help and to make the process as smooth as possible.

Shipping Policy

Art San Gallery uses a simple and transparent $22 USD flat-rate shipping fee for all orders worldwide.
Whether you purchase one artwork or several items, the shipping cost remains the same.

Packaging & Handling

All artworks and shikishi materials are securely packed using reinforced protective materials. Each parcel includes tracking to ensure safe and reliable delivery.
We ship from Japan or directly from the artists’ studios in Europe, depending on where the artwork is located.

Delivery Times

Estimated delivery times vary by destination:

• Asia & Oceania: 5–10 business days

• Europe: 7–14 business days

• North America: 7–14 business days

• Middle East: 10–18 business days

• South America: 12–20 business days

• Africa: 12–22 business days

Delivery times may vary depending on customs procedures or seasonal congestion.

Multiple Items

Whenever possible, multiple items in a single order are combined into one shipment at no extra cost.

Customs Duties

Import duties, VAT, or customs charges may apply depending on the destination country. These fees are the responsibility of the buyer.

For any questions regarding shipping, logistics, or special arrangements, please contact:
contact-artsan@artsangallery.com